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  1. Jackery Europe
  2. Explorer 2000 V2
  3. Troubleshooting

Troubleshooting

  • The battery cannot charge above 85%. Is this a malfunction?
  • Despite setting the Battery Saving Mode to charge from 15% to 85%, the battery still charged to 100%.
  • When trying to connect to portable power, it shows 'Device is bound', unable to connect. What should I do?
  • Unable to connect to WiFi
  • WiFi connection has been disconnected
  • Bluetooth connection interrupted
  • Bluetooth connection failed
  • Over-temperature indicator (High/Low temperature warning)
  • Error code F9
  • Error code F8
  • Error code F7
  • Error code F6
  • Error code F5
  • Error code F4
  • Error code F3
  • Error code F2
  • Error code F1
  • Error code F0
  • Unable to output from the cigarette lighter socket
  • Unable to output USB power
  • Unable to output AC power
  • Unable to charge from the cigarette lighter socket
  • Unable to charge from solar power (previously worked but now does not)
  • Unable to charge from solar power (never worked)
  • Unable to charge at normal speed from the outlet
  • Unable to charge fully from the outlet
  • The display shows nothing
  • Unable to charge from the outlet
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