We sincerely apologise for the inconvenience caused by the Bluetooth disconnection.
Bluetooth connection instability may stem from one or more of the following common causes:
1. Excessive distance between devices
The recommended maximum operating distance between the portable power station and your smartphone is 10 metres.
Beyond this range, signal strength may weaken, leading to intermittent or lost Bluetooth connectivity.
If the distance exceeds 10 metres for approximately 5 minutes, the Bluetooth module inside the power station will automatically power down as part of its energy-saving design. When this occurs, the Bluetooth icon on the unit’s display will turn off.
To reactivate Bluetooth, press and hold both the AC and USB buttons on the unit simultaneously.
Once the Bluetooth icon appears and begins flashing on the display, the unit is ready for reconnection.
2. Closing or navigating away from the app interface
After establishing a Bluetooth connection between the portable power station and the app, please keep the app’s main control interface open and visible.
If you close the app, return to a previous menu, or switch to another application, the Bluetooth connection will disconnect automatically.
There is no need to restart the power station to reconnect.
Simply open the app, tap “My Devices” on the home screen, and the Bluetooth connection will resume automatically.
3. The portable power station has been powered off
Bluetooth connectivity is terminated when the unit itself is switched off.
By default, the unit will automatically power down after approximately two hours if all output ports are inactive and no input power (e.g., AC or solar) is detected — this is part of its energy-saving design.
You can adjust or disable this auto-shutdown timer directly via the app.
For reliable, uninterrupted Bluetooth use, we recommend setting the auto-shutdown timer to “Never” in the app.
Please follow these troubleshooting steps:
1. In the app, set the “Auto Power-Off Timer” to “Never”.
2. Confirm that the Bluetooth icon on the unit’s display is illuminated and flashing.
3. Keep your smartphone within 10 metres of the portable power station.
Bluetooth connection interrupted
