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Warranty Policy

  • Warranty Policies
  • Can products that are out of warranty or not covered by the warranty be repaired?
  • Return service cannot be granted if:
  • Scope of Jackery Warranty
  • Jackery's warranty does not cover:
  • Who is eligible for Jackery's warranty service?
  • Where can the product be purchased to be eligible for warranty?
  • Can the warranty extension for multiple products within the same order be carried out simultaneously?
  • I have already registered the product warranty, but it does not appear in the Account Centre.
  • Is the serial number required for product warranty registration?
  • How can I register the warranty extension (product warranty)?
  • Is it necessary to register on the official website to extend the warranty?
  • Is there an extended warranty for balcony storage products?
  • Is there an extension service for the warranty?
  • What is the usual warranty period for balcony storage products?
  • What is the usual warranty period for mobile energy storage products?
  • What are used goods? Is there a warranty?
  • What should I do if accessories for the purchased product are damaged or lost?
  • How can the product warranty period be extended?
  • How long is the product warranty? What does the warranty cover?
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