What should I do if accessories for the purchased product are damaged or lost?

Instructions for obtaining replacement parts

To assist you quickly and effectively with missing or damaged accessories, please observe the following guidelines:

1. Parts you can purchase yourself
Most accessories can be ordered directly via the respective Shopify website. Please visit the Products – Accessories page to search for the desired item and place your order. Currently available items include:

- Car charging cable (compatible with Pro/Plus/V2 series)
- 8020 to USB-C adapter (compatible with E100Plus/E300Plus/E240V2)
- 102W GaN fast charger with three ports (compatible with E100Plus/E300Plus/E300D)
- Jackery solar panel connection cable (for connecting multiple solar panels in series to a single DC input of the power station)
- Jackery DC solar panel extension cable, 5 m (to connect the solar panel charging cable to the power station if a direct connection from the solar panel output to the power station is not possible)
- Jackery adapter DC8020 to DC7909 (compatible with E240/E500/E1000)
- Carrying bags for various models as well as other accessories

2. Parts available exclusively through customer service (not sold individually in the shop)
Certain accessories are only provided as replacement parts via customer service and cannot be purchased separately. These include:

- Solar panel charging cable (connects the output of the solar panel to the power station)
- AC charging cable for all power station models
- Car charging cable (compatible with E240/E500/E1000)
- Solar panel connection cable (compatible with E1000)
- Parallel connection cable (for connecting batteries and battery packs; compatible with expandable models E1000Plus/E2000Plus)

If you own a compatible device and require one of the above accessories, please do not order it yourself. Instead, contact our customer service by email at hello.eu@jackery.com. We will be happy to assist you in resolving your issue.

3. Information required for customer service enquiries
To process your request quickly and find a suitable solution, please include the following details in your email:

- The exact name of the required accessory (if possible: photos of the item, screenshots from the official website or images from the user manual)
- Your order number
- Your delivery address and telephone number

Thank you for your cooperation. We strive to resolve your issue as swiftly as possible.