If you purchased the product from Amazon or a retailer, the warranty information will not be synchronised with the customer account on the official website. Therefore, this information will not be displayed in the customer account.
Currently, the customer account only shows items purchased directly through the official website. However, once you have received the email confirming successful product registration, the registration is complete – please rest assured. If you have any further questions, please feel free to contact our support team at hello.eu@jackery.com.
I have already registered the product warranty, but it does not appear in the Account Centre.
