Charging problems with an energy storage power supply can be caused by problems with the connection between the energy storage power supply and the charger (charging cable) or power outlet, problems with the charger (charging cable), and internal malfunctions of the power supply. If your power supply has the following problems, please follow the steps in this article to troubleshoot and solve the charging problems.
Phenomenon 1: After the charger is connected, the charger indicator does not light up, the power supply charging indicator does not light up, and the screen does not show the charging power.
Phenomenon 2: After the charger is connected, the charger indicator light is on, and the power charging indicator light is on, but the screen does not show the charging power.
Phenomenon 3: After the charger is connected, the indicator light is not on, the screen does not show anything, and the device cannot be charged when the charger is connected.
Please follow the steps below to deal with the charging problem
Step 1: Check the charger
Check whether the charging socket, charger, and charging port of the storage power supply are well connected, and the charger indicator light is on normally when the charger is well connected. If the charger indicator does not light up, replace the charger to solve the problem.
Step 2: Check the display of the storage power supply
If the charger lights up normally, observe the blue indicator light and charging power display on the panel of the storage power supply. Under normal charging conditions, the blue indicator light will be on, the charging power will be displayed, and the charging power percentage will continue to increase.
Step 3: Replace the charging method and device
If the indicator light of the storage power supply does not light up and the screen does not display the charging power, please use the storage power supply onboard charging cable to charge for troubleshooting. If it can charge normally, the charger is faulty. Otherwise, it belongs to the internal hardware failure of the stored energy power supply.
Solution: Contact customer service personnel to deal with after-sales.
Note: Please use the original charger and car charging cable for charging.
Comments
0 comments
Please sign in to leave a comment.