How to solve the problem that the USB port cannot output or be used

The USB port of the energy storage power supply cannot output, which may be caused by internal faults in the output cable connection, energy storage capacity, or energy storage. If your power supply has the following problems, please follow the steps in this article to troubleshoot and solve the output problem.

Phenomenon: The USB output port cannot output and cannot be used by the device.

Please follow the steps below to troubleshoot and resolve output issues.

Step 1: Check the USB charging cable

​ ​ Check the connection between the USB interface and the device through the USB charging cable. The charging cable should be connected reliably. Replaceable USB cable and USB port inspection.

Step 2: Check the energy storage power supply display

Check the energy storage power supply display to ensure sufficient power. The normal energy storage power supply display shows the power consumption of the USB device, and the USB device has a power-on power indicator.

The connection is reliable and the power is sufficient. If it cannot power the device, it is an internal fault.

Solution: Contact customer service personnel for after-sales processing.

Note: You need to confirm that the USB device and charging cable are in normal condition before use.