No. | FAQs | Solutions | Remarks |
1 | Unable to connect directly to WIFI | You must connect Bluetooth for the first time, and get the information of the electric device through Bluetooth connection before you can connect WIFI. | Bluetooth and WiFi are integrated |
2 | WIFI connection failure | Check the following two influencing factors: 1. Is the WIFI router a 2.4G router? (Currently, only a 2.4G router is supported) 2. Is the WIFI password correct? (Incorrect WiFi password is a common cause of connection failure) |
The app will automatically indicate these two issues |
3 | Delay in controlling device via WIFI by APP | Through WIFI, using APP to control the device must go through the network server, so if the quality of network communication is not good, it will lead to delayed control. | Network communication quality must be guaranteed when connecting |
4 | Unable to control device with two phones at the same time | The device will be tied to the phone that connects for the first time, so using 2 phones controlling the device via WIFI at the same time is not supported at this time. If you want to, you need to unbind or share the device by scanning the code | Five people can share the device at the same time |
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