No. |
FAQ | Solutions |
Remarks |
1 | What should I do if I can't sign up for a JACKERY account? |
1、Please make sure that the cell phone number or email address entered is correct. 2、The e-mail address required for registration needs to be common, such as Yahoo, or Google Mail. If you use another uncommon e-mail address, you may not be able to receive the verification code. 3、If you can't receive the verification code, please check whether the mailbox is set to block, or please check whether you have received the verification code mail in the mailbox's spam box. 4、If you still can't register an account after checking the above possibilities, please contact customer service. |
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2 | Why can't I receive the SMS verification code? | If the cell phone number used supports normal communication, but you have not been able to receive the registration verification code SMS, we suggest: 1) Check whether SMS blocking is enabled on your cell phone; 2) Check the SMS inbox to avoid ignoring the verification code SMS because of too many messages; 3) Try to turn off the phone and restart or reinstall the SIM card; 4)Please make sure the cell phone communication signal is good in your area. |
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3 | What should I do if I can't log in to EJACKERY App? |
1、Please make sure whether you have registered an account, if not yet registered please register an account first. 2、Please make sure that your cell phone or email address and login password are entered correctly. 3、If you can not receive the verification code, please check whether the mailbox is set to intercept, or whether there is a verification code mail in the mailbox's spam box. 4、If you still can't log in to the APP after all the above possibilities are excluded, please contact customer service to deal with it. |
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4 | What should I do if I can't find my home WIFI when I connect my device to WIFI? | 1. Check if WIFI hiding is set up 2. Check if the router is set to limit the number of devices connected 3. Check if it is a 2.4G network 4. The inability to search for the desired WIFI may be due to a weak or unstable WIFI signal. It is recommended to restart the phone or change to another environment with a better network signal. 5. The device may be too far away from the WIFI router, resulting in the signal not being received |
Check Router Settings |
5 | What should I do if I can't add my device to the JACKERY App? |
1. Check if the APP is the latest version 2. Check whether the Bluetooth and WIFI connections are connected properly 3. Check whether the device SN code is added to the database (if you encounter this problem, please contact customer service to deal with it) |
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6 | How to update the APP version? |
1. No need to update APP under normal circumstances 2. You can update the APP only after receiving the APP update information. 3. The APP update channel needs to be opened 4. Please make sure your phone and device have enough power and the network is smooth when updating APP. |
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