Jackery Support
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Recent activity by Jackery Support-
How do I earn points?
You can earn points by registering as a member, subscribing to the email newsletter, subscribing to SMS notifications, providing your date of birth, registering a warranty extension, or placing ord...
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What should I do if accessories for the purchased product are damaged or lost?
Instructions for obtaining replacement partsTo assist you quickly and effectively with missing or damaged accessories, please observe the following guidelines:1. Parts you can purchase yourselfMost...
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Where is the official Jackery online shop on Shopify located?
Jackery UK operates the following official online shops:Jackery Shopify UK ShopJackery Amazon UK ShopJackery eBay UK ShopJackery Tiktok UK ShopTo secure your warranty claims, you can check before y...
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No verification code received
1. Check the spam/junk folder – See if the email has been filtered there.2. Adjust your email settings – Allow emails from @jackery.com and add this address to your list of trusted senders.3. Use a...
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Order histories are not displayed after logging in on the homepage.
1. Please ensure that your order was placed on the official Shopify website. If the order was made through Amazon or other platforms, the data will not be synchronised with the customer account on ...
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Display: Member ID does not exist, login not possible
This message may be displayed for the following reasons:1. Your email address may have been entered incorrectly.Please check again that the email address is correct – remove any spaces and check fo...
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Can the email address for account registration be changed?
Unfortunately, it is not possible to directly change the email address registered with your account.Please proceed as follows:Step 1: Delete your account according to the following instructions.① L...
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How do I delete my Jackery account?
1. Log in to your customer account.2. Select "Account Management" from the menu and then click on "Delete Account".Before deleting your account, please note the following:1. Due to system requireme...
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Can I merge multiple Jackery accounts into a single account?
If you register with a different email address, this is not possible due to different Jackery accounts.
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How do you receive your Jackery membership rewards?
To take advantage of the membership benefits, you need a Jackery account. If you do not yet have an account, please register. If you already have an account on the official Jackery website, please ...