Jackery Support
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Recent activity by Jackery Support-
Do you offer an on-site installation service?
Sorry, we do not currently offer an on-site installation service. If you have any questions or special requirements regarding the installation of the product, please send a message to the support t...
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What happens to the extended warranty for products registered under the old account if I have cancelled the old account and registered a new one?
The extended warranty for the product is managed based on your order number and not through your customer account on the official website.Therefore, the scope and duration of the extended warranty ...
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Warranty Policies
Click here for more information: https://uk.jackery.com/pages/policy
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Can products that are out of warranty or not covered by the warranty be repaired?
Yes, if a repair is possible, we offer this for a fee. The customer is responsible for the shipping and return costs.
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Return service cannot be granted if:
Return service cannot be granted if:1. Repairs have been carried out by an unauthorised party.2. A product was purchased from an unauthorised dealer or another source.3. There has been improper use...
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Scope of Jackery Warranty
The following cases are covered by the Jackery warranty and entitle you to claim warranty service – provided the product is still within the warranty period:1. The received product has an initial d...
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Jackery's warranty does not cover:
Jackery's warranty does not cover:Misuse, abuse, modification, damage caused by accident, or use for anything other than normal consumer use as authorised in Jackery's current product literature.At...
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Who is eligible for Jackery's warranty service?
The warranty on a Jackery product is limited to the original consumer purchaser and is not transferable to any subsequent owner.
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Where can the product be purchased to be eligible for warranty?
Our warranty service applies exclusively to items purchased from our own store or an authorised specialist retailer. Please send your order number or purchase receipt to hello.eu@jackery.com so tha...
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Can the warranty extension for multiple products within the same order be carried out simultaneously?
If you purchase multiple products within the same order, all of which are eligible for a warranty extension, the warranty period for all applicable products in that order will be automatically exte...