Abnormalities in connecting the energy storage power supply to the power addition pack (capacity expansion) may be caused by internal problems with the power addition pack, the connecting cable, or the energy storage power supply. If your power supply has the following problems, please follow the steps in this article to troubleshoot and solve the problem of capacity expansion use.
Phenomenon: After connecting the power pack, the power pack symbol is not displayed on the screen and the power pack cannot be used.
Please follow the steps below to solve the expansion problem
Step: Check the expansion cable
After connecting the main power and the power pack through the expansion cable, the screen will show the symbol of the power pack and the number of power packs. If it does not display properly you can try to reconnect it. Please do not connect the power pack while the power supply is in use, otherwise the main power will not recognize the power pack and the expansion will fail. If it is still not recognized after reconnecting, it is faulty.
Solution: Contact customer service personnel for after-sale treatment.
Remarks: The main power and the power-up pack should be connected under the condition of power off, otherwise it will lead to the failure of recognizing and displaying the power-up pack.
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