Skip to main content
Jackery Europe Help Centre home page
  • Submit a request
  • Sign in
  • Sign in
  • Submit a request
  1. Jackery Europe
  2. Troubleshooting
  3. Explorer 2000PRO(JE2000A) Portable Power Station

Explorer 2000PRO(JE2000A) Portable Power Station

  • USB indicator light briefly turns on and then off
  • USB automatically turns off the output
  • USB charging power is insufficient
  • USB has no fast charge function
  • USB port cannot output
  • Solar charging power is relatively low
  • Solar power cannot charge
  • Car charger overheats severely
  • Car charging power is relatively low
  • Car charger has no response
  • AC (alternating current) charging cannot be fully charged
  • When charging with AC (alternating current), the wire or the casing gets hot
  • AC (alternating current) charging power is relatively low
  • AC (alternating current) cannot charge
Jackery Europe
Deutsch Français Nederlands (Nederland)