Jackery Support

Processing StepsJackery DE Official Website supports following payment methods: American Express / Apple Pay / Google Pay / Klarna / Maestro / Mastercard / PayPal / Shop Pay / Sofort / Visa;Jackery...

Processing StepsUpgrade Project is currently available in the UK/DE:https://support.jackery.com/trade-in Upgradable products are listed in the evaluation form. Customers can upgrade their Jackery p...

Processing StepsDepending on the type of festival or event, each site will provide advance announcements or separate displays on its official website based on their importance. The specific details...

Processing StepsBefore the launch of new products, each site will provide advance announcements or separate displays on its official website based on their importance. The specific details can be v...

Processing StepsJackery offers exclusive discounts (5%) for specific groups. There are some differences among various sites. DE/FR only have student discounts, while UK/EU are available for more gr...

Processing StepsPolicy introduction:I. Overview of Membership PolicyDetails of the membership policy can be found and queried on the Shopify web page:https://account.jackery.com/indexIt should be n...

Processing StepsIf the distributor wants to cooperation, please forward the customer's requirements to the corresponding email address or guide the customer to contact the corresponding email addre...

If the celebrity wants to cooperation, please forward the customer's requirements to the corresponding email address or guide the customer to contact the corresponding email address:Marketing & PR ...

Processing StepsCustomer needs to change the account:1.1 The email address of the account cannot be changed. If the customer needs to change the email address of the account, please guide them to f...

Processing StepsGuide the customer to conduct the following checks:Country selection The country selected must be consistent with the registered location (for example, if an European account choose...