Jackery Support

1.ApplicationsFor extension connection2.SpecificationsThe length is 5m. The weight is about 460g. There are female and male connectors. The female connector connects to the solar panel side. The ma...

Troubleshooting steps:If the file download fails, please try to upgrade again.Please unbind the device from the App, reconnect the device, and then try to upgrade again.

The other party (i.e. family members) enters the JACKERY APP, clicks on "Me" to enter the account page, and selects "My QR Share Code";Open the JACKERY APP on the main device, enter the home page, ...

Troubleshooting steps:Poor network signal can cause data transmission delays. Please switch to a network with better signal quality.If the information is still not synchronized after changing the n...

Troubleshooting steps:When the device connects to WiFi for the first time, it will be bound to the phone used for the initial connection.If you want to change the phone used for controlling the dev...

Troubleshooting steps:When the mobile APP controls the power station via WiFi, it needs to go through the network server. Poor network communication quality may cause delays and lags in the control...

Troubleshooting steps:Please confirm if the Bluetooth connection is working properly.Please confirm if the wireless router is a 2.4G router (WiFi currently only supports 2.4G routers and does not s...

Troubleshooting steps:The initial connection between the power station and the mobile phone must be through Bluetooth.After the data of the portable power station is read through the Bluetooth conn...

Troubleshooting steps:Bluetooth control is point-to-point and one-to-one control, so it does not support simultaneous control by two Bluetooth devices.If the device has already been bound to one mo...

Troubleshooting steps:If the distance between the mobile phone and the portable power station is too far or there are obstacles (walls, metal doors), the connection may be lost. Please adjust the d...