Jackery Support

Note: Under normal circumstances, the indicator light remains constantly on after the USB charging is turned on.Troubleshooting steps:① Disconnect the device to check whether the USB indicator ligh...

Troubleshooting steps:① Check the remaining battery level of the power supply.② Confirm that the energy saving mode is not enabled. In energy saving mode, low-load devices (such as Bluetooth headph...

Troubleshooting steps:① Test the output power under low battery level state.② Check whether the equipment is in the charging and discharging mode (e.g. during a mobile phone call).

Troubleshooting steps:① Confirm that the equipment supports fast charge (such as QC3.0/PD).② Check whether the fast charge protocol of the power supply and the equipment matches. 

Troubleshooting steps:① Check whether the USB port is deformed, the pin is damaged or the adhesive tongue is broken.② Ensure that the USB port is connected with the equipment tightly and the chargi...

Note: The nominal power is the ideal laboratory data, which is actually affected by the irradiation angle, light intensity, air quality and temperature.Troubleshooting steps:① Adjust the solar pane...

Fault symptom: no icon/no powerTroubleshooting steps:① Check whether the solar panel is firmly connected to the power supply, and whether the adapter is used correctly (please refer to the product ...

Troubleshooting steps:① The remaining battery level is too high (it is recommended to test when the energy storage device has 10% battery level).② The output voltage is insufficient due to the lack...

Troubleshooting steps:① Confirm that the car charging cable is firmly connected with the car cigarette lighter and the energy storage power supply.② Check whether the car cigarette lighter output m...

Fault symptom: stuck at 85% or 99%Troubleshooting steps:① 85% limit: Check whether the "battery saving mode" is turned on in APP (path: battery setting → switch to fully use mode).② 99% slow chargi...