Jackery Support

Fault symptom: AC can be charged, but the power is significantly lower than normal.Troubleshooting steps:① It is recommended to evaluate the power when the battery level (SOC, i.e., remaining batte...

Fault symptom: no charging icon; INPUT does not display powerTroubleshooting steps:① Check whether the power supply, charger and socket connection are connected securely.② Please ensure that the ch...

Fault symptom: The USB will automatically turn off after being connected to a low-load device (such as a Bluetooth headset) for a period of time.Troubleshooting steps:① Check whether the battery le...

Troubleshooting steps:① Please confirm whether the device itself supports fast charging (such as QC3.0/USB PD).② If it does, please confirm whether the device's fast charging protocol is compatible...

Troubleshooting steps:① Check whether the USB port is damaged (deformation, pin damage, or a broken rubber tongue can prevent connection).② Ensure that the USB port is connected with the device and...

1.Can the product be taken on the plane?Yes, the capacity of this product is within 100WH.2.Can the 100plus be charged with 100W and 200W solar panels?Yes, the solar panels of the Jackery brand sup...

Fault symptom: The product cannot be used normally (charge and discharge), accompanied by a fault code or abnormal symbol displayed in the lower right corner of the power supply display screen.1.F1...

Troubleshooting steps:① The power, irradiation angle, and ambient temperature must all be optimal to achieve best charging efficiency.Optimal conditions: Please ensure sufficient and unobstructed l...

Troubleshooting steps:① Check whether the connection between the solar panel output cable/patch cord and 100Plus is secure and correct.② Confirm the usage conditions of solar panels (no shelter, no...

Troubleshooting steps:① The best charging temperature is 20-25 ℃. Lithium iron phosphate batteries are sensitive to temperature. If the temperature is too low or too high, the charging time will be...