Jackery Support

Troubleshooting steps:① Please confirm that the charging cable plug, interface and metal shrapnel are connected correctly and securely. It is not recommended to charge in a bumpy environment, as po...

Troubleshooting steps:① The charging power is affected by the internal power of the battery. When the battery power increases, the charging power gradually decreases. It is recommended to check the...

Fault symptom: INPUT does not display charging powerTroubleshooting steps:① Confirm that the car charging line, car cigarette lighter socket and 100Plus are securely connected. The looseness or poo...

It's not a fault. When charging, the current flowing will generate heat, and the internal circuits of the power supply will also heat up.

Troubleshooting steps:① Charging duration standard: There are certain differences among different chargers. Special attention should be paid to the last 1% battery level (99%-100%), as the power de...

Fault symptom: Charger charging power is lower than nominal valueTroubleshooting steps:① External charger specifications: USB PD (fast charging) external chargers have various specifications (such ...

Falut symptom: INPUT has no powerTroubleshooting steps:① Please ensure that the charger complies with the USB PD (fast charging) protocol. Incompatibility of the protocol will result in no charging...

Processing stepsJackery offers return and recycling programs that allow customers to return products that are no longer needed or expired-for proper disposal, recycling or reuse. Through this actio...

Processing StepsCancel the order -- within 7-14 working dayReturn and refund -- within 7-14 working day after the warehouse confirms the package's entry into storage

Processing StepsThe logistics carriers and delivery timeliness may vary among different countries:Orders in the UK are delivered by DPD and Royal Mail. The delivery time is approximately 4 working ...