Jackery Support

Getting slightly hot is normal (under 60℃). The product has multiple layers of protection. Please rest assured to use it.

Fault symptom: inconsistent with the nominalTroubleshooting steps:① Check whether the SOC (remaining battery level) is in the range of 0%-5% (the range of 0% to 5% belongs to the pre-charging stage...

Fault symptom: no charging icon; INPUT does not display powerTroubleshooting steps:① Check if there is an AC charging sign on the display screen. If there is no sign, check whether both ends of the...

1.Can 100W and 200W solar panels be used to charge this product?Yes, but the charging power is limited to around 65W.2.Does the car charger support starting the car?No, it does not. This action wil...

Abnormal Symbols and Handling Guidelines1.Low battery symbol (low battery power)Solution: Charge the device for 10 minutes. If the abnormal situation persists after charging, please contact the aft...

The devices start up peak current overload protection. This is not due to power failure, and only some high-power consumption devices are restricted.

Troubleshooting steps:① Ensure that the battery level of power supply is sufficient (it cannot output when the remaining battery level = 0).② Confirm that the AC switch is turned on (green light is...

Troubleshooting steps:① Check the remaining battery level of the power supply.② Confirm that the energy saving mode is not enabled. In energy saving mode, low-load devices (such as Bluetooth headph...

The devices start up peak current overload protection. This is not due to power failure, and only some high-power consumption devices are restricted.

Troubleshooting steps:① Check whether the connection between the car charge port and the device is loose.② Ensure that the battery level of power supply is sufficient (SOC = 0 results in no output,...