Jackery Support

1.Can third-party solar panels charge my Jackery power station?Yes, Jackery can charge with solar panels of third-party brands. The DC input range is 12-60V, and the interface specification is 8020...

Note: The fault code is generally displayed in the lower right corner of the screen.1.F0 BMS communication failureProcessing steps:Reset (Method: POWER + USB/DCorDISPLAY + USB/DC), self-check and c...

The devices start up peak current overload protection. This is not due to power failure, and only some high-power consumption devices are restricted.

Troubleshooting steps:① Check whether the connection between AC port and equipment is loose.② Ensure that the battery power of power supply is sufficient (it cannot output when the remaining batter...

Troubleshooting steps:① Check the remaining battery level of the power supply.② Confirm that the energy saving mode is not enabled. In energy saving mode, low-load devices (such as Bluetooth headph...

The devices start up peak current overload protection. This is not due to power failure, and only some high-power consumption devices are restricted.

Troubleshooting steps:① Check whether the connection between the car charge port and the device is loose.② Ensure that the battery level of power supply is sufficient (SOC = 0 results in no output,...

Note: Under normal circumstances, the indicator light remains constantly on after the USB charging is turned on.Troubleshooting steps:① Disconnect the device to check whether the USB indicator ligh...

Troubleshooting steps:① Check the remaining battery level of the power supply.② Confirm that the energy saving mode is not enabled. In energy saving mode, low-load devices (such as Bluetooth headph...

Troubleshooting steps:① Confirm that the equipment supports fast charge (such as QC3.0/PD).② Check whether the fast charge protocol of the power supply and the equipment matches.