Jackery Support

Phenomenon: The connection between Bluetooth and the device will be interrupted after 5 minutes of exceeding the connection range, and it needs to be restarted to connect.Troubleshooting steps:The ...

Phenomenon: The device's SN (Serial Number) can be scanned, but a successful connection cannot be established.Troubleshooting steps:Please check if the APP application has been downloaded from the ...

After opening the JACKERY APP, please click on the "Me" option at the bottom right corner;Please click on "Temperature settings" to select temperature unit.

After opening the JACKERY APP, please click on the "Me" option at the bottom right corner;Please click on "Language settings" to select the language.

Troubleshooting steps:The firmware does not to be updated under normal circumstances.The firmware can be updated only after the system sends a firmware update message.After receiving the firmware u...

Troubleshooting steps：Please check if the wireless router has set up a hidden WiFi. If so, please unset it.Confirm if the router has set a limit on the number of devices that can connect. If so, pl...

Troubleshooting steps:Please confirm if you have registered. If not, please first register using your mobile phone number or email address.Please confirm whether the login account and password are ...

Phenomenon: The mobile phone number can be used normally, but it is unable to receive the verification code SMS.Troubleshooting steps:Check if the SMS interception function of your mobile phone is ...

Troubleshooting steps:Please confirm whether the mobile phone number or email account used during registration is correct.Please use common email services, such as Yahoo or Google email; other unco...

1.JACKERY Portable Power Station APP downloadFor users of iOS system phones, please search for "Jackery" in the App Store. For users of Android system phones, please search for "Jackery" in the Goo...