Jackery Support

Troubleshooting steps:① Test the input power of the charging equipment in a low battery level state.② Check whether the equipment is in the charging and discharging mode.③ USB fixed output voltage:...

No, this model does not support fast charge function. It has a fixed output voltage of 5V and a maximum output current of 2.4A.  

Troubleshooting steps:① Check whether the USB port is deformed, the pin is damaged or the adhesive tongue is broken.② Ensure that the USB port is connected with the equipment tightly and the chargi...

Troubleshooting steps:① Check whether the solar panel is firmly connected to the power supply, and whether the adapter is used correctly (please refer to the product manual for the standard adapter...

Note: The nominal power is the ideal laboratory data, which is actually affected by the irradiation angle, light intensity, air quality and temperature.Troubleshooting steps:① Adjust the solar pane...

Fault symptom: The car charger heats up during charging and the temperature exceeds 60℃.Troubleshooting steps:① Confirm that the car charging head is in good contact with the cigarette lighter. It ...

Troubleshooting steps:① The remaining battery level is too high (it is recommended to test when the energy storage device has 10% battery level).② The output voltage is insufficient due to the lack...

Troubleshooting steps:① Please ensure that the car charging cable is securely connected to both the car cigarette lighter and the energy storage power supply (charging port).② Check whether the car...

Fault symptom: The surface of the AC charger and the power housing become warm during charging.Troubleshooting steps:① Normal condition: Heat is generated during charging as both the charger and th...

Fault symptom: Charging time is much longer than the rated value or the battery level cannot reach 100%.Troubleshooting steps:① When the battery level is between 99% and 100%, the charging is relat...