Jackery Support
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Recent activity by Jackery Support-
What is the Upgrade Project?
This is an upgrade programme where you can trade in your old Jackery device for a new one and receive a corresponding gift card as a discount.Project page: support.jackery.com/jackery-upgrade-proje...
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Is the return service offered for a fee?
The cost coverage for the return service is as follows:• Within the warranty period: Jackery covers the return shipping costs.• Outside the warranty period: The customer bears the return shipping c...
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How can the product warranty period be extended?
You can submit the extension request via the "Warranty Extension" page on our website. The following are required:1. Order number;2. Device serial number (located on the device);3. Proof of purchas...
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How long is the product warranty? What does the warranty cover?
The Jackery mobile station comes with a 24-month warranty from the date of purchase. The warranty covers material and manufacturing defects, but does not cover:• Damage caused by improper use, misu...
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What are the key contents of Jackery's return policy?
In accordance with EU and UK regulations, you have the right to withdraw from the purchase within 30 days without giving a reason. Important notes:1. The withdrawal period begins on the day you rec...
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How long does it take for the refund to be credited to the account?
How long does it take for the refund to be credited to the account?• Order cancellation: We process the refund within one business day.• Return and refund: We process the refund within one business...
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How long does delivery of an order normally take?
Delivery times vary depending on the country:• United Kingdom: approx. 4 working days (DPD/Royal Mail)• Germany and Austria: 3–7 working days (DPD)• Other EU countries (e.g. France, Italy, Spain): ...
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What content does the membership policy mainly cover?
Click on this link, change the language and country at the top right, and you can select Germany/United Kingdom/France/Spain/Europe.https://account.jackery.com/index
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How are points handled after cancellation, return, or partial refund of an order?
When an order is cancelled, returned, or refunded, the points credited for that order are automatically deducted or reset to zero. In the case of a price change resulting in a refund, the points ar...
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How are points handled after cancellation, return, or partial refund of an order?
When an order is cancelled, returned, or refunded, the points credited for that order are automatically deducted or reset to zero. In the case of a price change and the resulting refund, the points...