Jackery Support

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Articles

Recent activity by Jackery Support Recent activity Votes

  • Unable to charge fully from the outlet

    1. Explorer 1500 Pro
    2. Troubleshooting

    We sincerely apologise for the inconvenience caused.Please follow the troubleshooting steps below:Press and hold both the DISPLAY button and the USB output button simultaneously for 10 seconds to r...

    • Jackery Support
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes

  • Unable to charge fully from the outlet

    1. Explorer 1000 Pro
    2. Troubleshooting

    We sincerely apologise for any inconvenience caused.Please follow the troubleshooting steps below:Press and hold both the DISPLAY button and the USB OUTPUT button simultaneously for 10 seconds to r...

    • Jackery Support
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes

  • Unable to charge fully from the outlet

    1. Explorer 1000
    2. Troubleshooting

    We’re sorry for the inconvenience.Please follow these troubleshooting steps:Press and hold the DISPLAY button for approximately 10 seconds to reset the unit. Then, charge the portable power station...

    • Jackery Support
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes

  • Unable to charge fully from the outlet

    1. Explorer 500
    2. Troubleshooting

    We’re sorry for the inconvenience.Please follow these troubleshooting steps:Hold down the DISPLAY button for approximately 10 seconds to reset the unit. Then, charge the portable power supply using...

    • Jackery Support
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes

  • Unable to charge fully from the outlet

    1. Explorer 240
    2. Troubleshooting

    We’re sorry for the inconvenience.Please follow the troubleshooting steps below:Hold down the DISPLAY button for approximately 10 seconds to reset the unit, then charge the portable power supply us...

    • Jackery Support
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes

  • The display shows nothing

    1. Explorer 3000 V2
    2. Troubleshooting

    We sincerely apologize for any inconvenience this has caused. Please connect the AC charging cable to the device and check whether the LCD screen lights up within 1 minute. If it does not, record a...

    • Jackery Support
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes

  • The display shows nothing

    1. Explorer 2000 V2
    2. Troubleshooting

    We sincerely apologize for any inconvenience this has caused. Please connect the AC charging cable to the device and check whether the LCD screen lights up within 1 minute. If it does not, record a...

    • Jackery Support
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes

  • The display shows nothing

    1. Explorer 1000 V2
    2. Troubleshooting

    We sincerely apologize for any inconvenience this has caused. Please connect the AC charging cable to the device and check whether the LCD screen lights up within 1 minute. If it does not, record a...

    • Jackery Support
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes

  • The display shows nothing

    1. Explorer 500 V2
    2. Troubleshooting

    We sincerely apologize for any inconvenience this has caused. Please connect the AC charging cable to the device and check whether the LCD screen lights up within 1 minute. If it does not, record a...

    • Jackery Support
    • Updated
    • 1 follower
    • 0 comments
    • -1 votes

  • The display shows nothing

    1. Explorer 240 V2
    2. Troubleshooting

    We sincerely apologize for any inconvenience this has caused. Please connect the AC charging cable to the device and check whether the LCD screen lights up within 1 minute. If it does not, record a...

    • Jackery Support
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes