Jackery Support
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Recent activity by Jackery Support-
I have already registered the product warranty, but it does not appear in the Account Centre.
If you purchased the product from Amazon or a retailer, the warranty information will not be synchronised with the customer account on the official website. Therefore, this information will not be ...
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Is the serial number required for product warranty registration?
Not necessarily required. Product warranty registration is also possible without providing a serial number.
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How can I register the warranty extension (product warranty)?
If you purchased your Jackery product on Amazon or from an authorised Jackery retailer, you need to register the warranty extension to benefit from the full warranty period. Please complete this fo...
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Is it necessary to register on the official website to extend the warranty?
No, this is not required. For new products purchased directly through the official website, the extended warranty service applies automatically – separate registration of the product warranty is no...
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Is there an extended warranty for balcony storage products?
On the DE website, balcony storage products generally come with a standard 10-year warranty. For more information, please contact hello.eu@jackery.com with your order number.
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Is there an extension service for the warranty?
Yes. From 1 January 2022, the standard warranty period of 2 to 3 years for new devices purchased through authorised retailers can be extended to 3 to 5 years by registering the product on our offic...
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What is the usual warranty period for balcony storage products?
Balcony storage products generally come with a 10-year warranty; the exact warranty period depends on the specific model – for more information, please refer to the respective product page.
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What is the usual warranty period for mobile energy storage products?
New products purchased through the official Jackery platform or an authorised Jackery retailer are covered by a warranty lasting 2 to 3 years from the date of purchase. The warranty period varies d...
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What are used goods? Is there a warranty?
The product has already been tested and functions perfectly; it has also been roughly cleaned. It is not a new device, so there may be slight scratches or marks – however, these do not affect funct...
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Do you offer repair services?
Do you offer repair services?Yes, we offer repair services:Within the warranty period: We offer a replacement instead of a repair.Outside the warranty period: We offer paid repair services.These se...