Jackery Support

We sincerely apologise for the inconvenience. Please use the AC adapter and charge the device from a wall socket for at least 30 minutes, then check whether charging is working.

We sincerely apologise for the inconvenience. Please try charging the unit for at least 30 minutes using the AC adapter plugged directly into a wall socket to check whether charging is possible.

We sincerely apologise for the inconvenience. Please use the AC adapter to charge the device directly from a wall socket for at least 30 minutes, then check whether charging is successful.

When using the 100Plus, ensure operation is maintained within the ambient temperature range specified in the product datasheet. If the operating environment falls outside this range, a high- or low...

When using the portable power station, ensure it is operated within the ambient temperature range specified in the product specifications. If the operating environment falls outside this range, the...

When using the portable power station, ensure it is operated within the ambient temperature range specified in the product specifications. If used outside the recommended environment, the display m...

When using the portable power station, ensure it is operated within the ambient temperature range specified in the product specifications. If used outside this range, the display may show a high-te...

When using the portable power station, ensure it is operated within the ambient temperature range specified in the product specifications. Operating outside this range may cause the display to show...

When using the portable power station, ensure it is operated within the ambient temperature range specified in the product specifications. If used outside this range, the display may show a high-te...

When using the portable power station, ensure it is operated within the ambient temperature range specified in the product specifications. If used outside this range, the display may show a high-te...