Jackery Support
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Recent activity by Jackery Support-
Is it possible to log in to a member account without entering a password?
You can log in or register using the "Passwordless Login/Registration": Enter your email address and click on "Get your verification code". Then open your email to receive the message with the 6-di...
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How can a member account be created?
In addition to registering with an email address, you can also sign in using a Google, Amazon, or Facebook account. Please note: If you sign in via a third party, this is considered your consent to...
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What is "Membership Registration"?
By creating a customer account in the official Shopify store, you can enjoy the following benefits: view your order history and collect points to participate in exclusive exchange promotions.Click ...
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Return Costs?
The return service is free of charge. If the return is made within the warranty period, Jackery will cover the return shipping costs. For devices outside the warranty period, you will have to bear ...
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Which products are covered by the recycling service?
The recycling service from Jackery is available to all customers who have purchased Jackery power supply products through authorised distribution channels. This primarily includes portable and balc...
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How can I provide feedback if I find errors in the information on the website?
We apologise for the inconvenience. If you notice that incorrect information is displayed on our website or if you have any doubts about any information, please do not hesitate to contact our suppo...
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How can I cancel my subscription?
If receiving these messages causes you any inconvenience, you can unsubscribe from the newsletter at any time.
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How to change the password of the member account?
If you have forgotten your password, you can click on "Forgot password" on the login page to reset your password. After logging in, you can change your password: "My Profile" → "Change Password".
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How to change the email address of the member account?
1. The email address of the account cannot be changed. If a change of the email address is required, please follow the steps below:① Register again with the new email address.② Delete the old accou...
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Account Registration Failed – What to Do?
You can carry out the following troubleshooting steps:1. Country SelectionThe selected login country must match the registration country (e.g., a European account cannot be logged in from the USA)....