Jackery Support
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Recent activity by Jackery Support-
Why do points for cancelled orders still show as "pending activation"?
The system converts "pending points" into usable points 30 days after the order has been shipped. If the order is cancelled before shipping, the points are indeed not activated; however, the system...
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Why do points for cancelled orders still show as "pending activation"?
The system converts "pending points" into usable points 30 days after the order has been shipped. If the order is cancelled before shipping, the points are indeed not activated; however, the system...
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Forgot password and unable to reset via "Forgot password"?
You can reset your password in two ways:1. Click on "Forgot password" on the login page and reset it using an email verification code.2. Log in and change the password directly via "My Profile" → "...
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The message "Invalid password format" appears during registration. What should I do?
The Jackery password must be 6 to 16 characters long and may include letters, digits, and the following special characters: - / + . ~ ! @ # $ % ^ & ( ). Spaces and other symbols are not permitted.
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“Network error” displayed during registration. What should I do?
This message often appears even though the registration was actually successful. We recommend:1. Try logging in directly with this email address and your password.2. If you have forgotten your pass...
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The message "Invalid email address" appears during registration. What should I do?
This message usually appears due to an incorrect email format or the use of characters not supported by the system. Please check the following:1. The email address is spelled correctly;2. No full-w...
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Why can't order histories be displayed after logging in?
Please confirm the following points:1. Does the currently logged-in email address match the email address used during the order process?2. Was the order placed through the Jackery Official Shop (Sh...
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The message "Member ID not found" appears during login. What should I do?
This message can appear for the following reasons:1. The email address is incorrect – please check the spelling as well as the use of half-width or full-width characters;2. The email address has no...
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Can I change the email address registered to my account?
The system currently does not support direct changes to the registered email address. If you wish to change your email address, please follow these steps:1. Cancel the current account (see steps ab...
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How can I delete my Jackery account?
You can delete your account as follows:1. Log in to the Account Centre.2. Go to "Account Management" and select "Delete Account".Note: After deletion, the email address cannot be registered again, ...