Jackery Support

We sincerely apologise for any inconvenience caused. Please try the following troubleshooting steps:When “F9” error occurs while powering a device via USB output:1. Please provide details of the co...

We sincerely apologise for any inconvenience this may have caused. Please follow the troubleshooting steps below.F9 error displayed when powering a device via USB output1. Please provide the specif...

We sincerely apologise for any inconvenience this may have caused. Please follow the troubleshooting steps below.F9 error displayed when powering a device via USB output1. Please provide the specif...

We’re sorry for the inconvenience.This may be a temporary issue—please restart your portable power station and check if it returns to normal operation.

We sincerely apologise for the inconvenience caused.This may be a one-off issue—please try the following recovery steps to see if it resolves the problem.Press and hold both the power button and th...

We sincerely apologise for the inconvenience caused.This may be a temporary error. Please try the following recovery steps and check whether the issue is resolved.Simultaneously press and hold the ...

We sincerely apologise for the inconvenience caused.Please try the following recovery steps to determine whether this is a temporary issue and whether it improves.Simultaneously press and hold the ...

We sincerely apologise for the inconvenience caused.Please try the following recovery steps to determine whether this is a temporary issue and whether it improves.Simultaneously press and hold the ...

We sincerely apologise for any inconvenience caused.This may be a temporary issue—please try the following steps to restore normal operation:Press and hold both the Power button and the USB button ...

We’re sorry for the inconvenience.This may be a one-off issue—please try the following recovery steps and check if the issue is resolved.Press and hold both the Power button and the USB button simu...