1. Check the spam/junk folder – See if the email has been filtered there.
2. Adjust your email settings – Allow emails from @jackery.com and add this address to your list of trusted senders.
3. Use a different email address – Try another address (e.g. @gmail.com or @gmx.de) to see if the issue persists.
4. Resend the code – Click the "Resend" button on the verification page.
If the problem continues, please contact us at: hello.eu@jackery.com