1. Please ensure that your order was placed on the official Shopify website. If the order was made through Amazon or other platforms, the data will not be synchronised with the customer account on the official website, so the order history will not be displayed in the member account of the official website.
2. Please ensure that the email address used to place the order is the same as the email address of your login account. If a different email address is used to log in, the order history will not be displayed.
3. Please ensure that the selected country/region is correct – for example, orders placed via the Shopify DE website will not be shown in an account created through the Shopify EU website.
If you have further questions, please send your registration email address along with a screenshot of the current error to hello.eu@jackery.com for assistance.
Order histories are not displayed after logging in on the homepage.
