Please confirm the following points:
1. Does the currently logged-in email address match the email address used during the order process?
2. Was the order placed through the Jackery Official Shop (Shopify)? (Orders placed via third-party platforms such as Amazon are not automatically synchronised with the Official Shop.)
3. Is the correct "Country/Region" selected at the top right of the website header – that is, the one through which the order was actually completed?
If the order still does not appear, please contact customer service: hello.eu@jackery.com.
Why can't order histories be displayed after logging in?
