This message can appear for the following reasons:
1. The email address is incorrect – please check the spelling as well as the use of half-width or full-width characters;
2. The email address has not yet been registered;
3. The account has been deleted (recovery is not possible).
We recommend first attempting to register again, or contact our customer service: hello.eu@jackery.com.
The message "Member ID not found" appears during login. What should I do?
