AC (alternating current) adapter cannot charge

Fault symptom: no charging icon; INPUT does not display power

Troubleshooting steps:

① Check whether the power supply, charger and socket connection are connected securely.

② Please ensure that the charger indicator light is on.

③ Try cross-validation of other charging methods (such as vehicle charging/wall charging).

④ After ruling out the above reasons, please contact the customer service staff for handling.