Jackery Support
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Recent activity by Jackery Support-
Can I use a third-party solar panel to charge my Jackery power station?
Jackery power stations can be charged with a third-party brand solar panel. You must match the plug size and input voltage of the Jackery Power Station you are trying to charge. For example, third-...
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How long can I use my Jackery portable power station to power my devices?
First, you need to check out your device's operating power (measured by watts). If it is less than the output power of your Explorer's AC port, it can be supported by the Explorer. For example, the...
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ls there a way to Expedited Shipping, I need the unit delivered by ASAP.
Please note that due to the fact that our product contain lithium-ion batteries which are hazardous and not permitted on airplanes, we cannot offer expedited shipping service. However, we always tr...
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Can the Jackery products be shipped to P.O. BOX address?
Jackery products are too large to deliver a PO box. Please provide a non-PO box address when you make an order.
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I ordered the Solar Generator / the bundle (a Power Station and a solar panel), but I only received one product (I only received one package). I received a partial shipment of my order.
Your purchase order (including purchases on Solar Generator Bundles) will be shipped separately if the order contains more than one item. And they may arrive on different delivery dates. If you nee...
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Tracking shows delivered but not received, where can I find my order? I never received my order. Where is my order?
If the tracking details show that your package was delivered and you cannot locate it, we ask that you wait for a couple of business days as there may be a delay. We also recommend that you check y...
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WIFI Connection FAQs
No. FAQs Solutions Remarks 1 Unable to connect directly to WIFI You must connect Bluetooth for the first time, and get the information of the electric device through Bluetooth connection befor...
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Bluetooth Connection FAQs
No. FAQs Solutions Remarks 1 Why does the device fail to connect after 5 minutes once it exceeds the connection distance and needs to be rebooted to connect? 1. The best Bluetooth connection d...
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APP FAQs & Solutions
No. FAQ Solutions Remarks 1 What should I do if I can't sign up for a JACKERY account? 1、Please make sure that the cell phone number or email address entered is correct. 2、The e-mail addr...
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WIFI connection of the device
Note: Bluetooth connection between device and cell phone before WiFi connection 1. Click the cloud connection icon in the upper right corner to start the WIFI remote connection 2. Select the conne...