Jackery Support

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Recent activity by Jackery Support Recent activity Votes
  • Unable to charge fully from the outlet

    We’re sorry for the inconvenience.Please follow these troubleshooting steps:Press and hold both the Power button and the USB button simultaneously for 5 seconds to reset the device. Then, charge th...

  • Unable to charge fully from the outlet

    We sincerely apologise for the inconvenience caused.Please patiently follow the troubleshooting steps below.To perform a reset, press and hold both the power button and the USB button simultaneousl...

  • Unable to charge fully from the outlet

    We sincerely apologise for any inconvenience caused.Please follow the troubleshooting steps below:Press and hold both the Power button and the USB Output button simultaneously for 5 seconds to rese...

  • Unable to charge fully from the outlet

    We’re sorry for the inconvenience.Please follow these troubleshooting steps:Press and hold both the Power button and the USB Output button simultaneously for 5 seconds to reset the device. Then, ch...

  • Unable to charge fully from the outlet

    We sincerely apologise for the inconvenience caused.Please carefully follow the troubleshooting steps below:Hold down both the DISPLAY and USB OUTPUT buttons simultaneously for 10 seconds to reset ...

  • Unable to charge fully from the outlet

    We sincerely apologise for the inconvenience caused.Please follow the troubleshooting steps below:Press and hold both the DISPLAY button and the USB output button simultaneously for 10 seconds to r...

  • Unable to charge fully from the outlet

    We sincerely apologise for any inconvenience caused.Please follow the troubleshooting steps below:Press and hold both the DISPLAY button and the USB OUTPUT button simultaneously for 10 seconds to r...

  • Unable to charge fully from the outlet

    We’re sorry for the inconvenience.Please follow these troubleshooting steps:Press and hold the DISPLAY button for approximately 10 seconds to reset the unit. Then, charge the portable power station...

  • Unable to charge fully from the outlet

    We’re sorry for the inconvenience.Please follow these troubleshooting steps:Hold down the DISPLAY button for approximately 10 seconds to reset the unit. Then, charge the portable power supply using...

  • Unable to charge fully from the outlet

    We’re sorry for the inconvenience.Please follow the troubleshooting steps below:Hold down the DISPLAY button for approximately 10 seconds to reset the unit, then charge the portable power supply us...