Jackery Support
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Recent activity by Jackery Support-
Which company is responsible for delivery?
Normal weights (≤ 30 kg): Standard parcel services such as DPD or RoyalMail.Oversized goods ( 30 kg): Lorry/pallet delivery by providers such as WINGKAI. The delivery team will contact you by phone...
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How much are the shipping costs?
Free shipping for all orders in the U.K. excluding Northern Ireland that has to pay a one-off shipping fee of £79.99.
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Can I change the delivery address?
Can I change the delivery address?Order not yet ready for dispatch: Please contact our customer service as soon as possible to attempt a change.Order already shipped (“dispatched”): The delivery ad...
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Can the item be shipped abroad?
Not available.Delivery is currently only available to UK.
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How can I buy in special regions?
For remote areas, we recommend contacting customer service: hello.eu@jackery.com
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What is the delivery coverage?
Currently, delivery is only available to UK.
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Where is my order shipped from?
The order is shipped from a warehouse within UK.
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Can I view the delivery status?
Normally, after your order has been shipped, you will receive an email with the shipping confirmation, which you can use to access the tracking information.You can also track your order directly on...
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Can the delivery date and time be specified?
Sorry, we currently do not offer a service with a fixed delivery date.In general, your order will be dispatched within 1–2 working days after being placed (excluding pre-orders), although the exact...
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Can you provide Safety Data Sheets (SDS)? How can I obtain them?
We provide Safety Data Sheets (SDS). Please contact the support team at hello.eu@jackery.com for assistance.