Jackery Support
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Recent activity by Jackery Support-
What should I do if I cannot cancel my order?
After deciding to cancel your order, please first send a message to our support team at hello.eu@jackery.com so that we can assist you as effectively as possible.If the package has already been dis...
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What happens to points when an order is cancelled, goods are returned, or a partial refund is requested?
When an order is cancelled, refunded, or goods are returned, any points already received will be deducted or reduced accordingly. In the case of partial refunds due to price changes, the points wil...
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What happens to points when an order is cancelled, goods are returned, or a partial refund is requested?
When an order is cancelled, refunded, or goods are returned, any points already received will be deducted or reduced accordingly. In the case of partial refunds due to price changes, the points wil...
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Does the credit have an expiry date?
Yes, Jackery points are valid for 2 years; expired points will be deducted from the account. Please redeem your points within the validity period.
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Does the credit have an expiry date?
Yes, the Jackery points are valid for 2 years; expired points will be deducted from the account. Please redeem your points within the validity period.
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When are points credited?
Jackery.de: There are two types of point crediting:① Immediate credit: After completing certain tasks on the official website (e.g. registration, newsletter subscription, providing your birthday, w...
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When are points credited?
Jackery.de: There are two types of point crediting:① Immediate credit: After completing certain tasks on the official website (e.g. registration, newsletter subscription, providing your birthday, w...
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Please let me know how I can use bonus points.
Unfortunately, our membership points cannot be used directly for purchases.However, you can exchange points for vouchers, gift cards, Jackery products, or other interesting rewards.(Procedure: Log ...
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Please let me know how I can use bonus points.
Unfortunately, our membership points cannot be used directly for purchases.However, you can exchange points for vouchers, gift cards, Jackery products, or other interesting rewards.(Procedure: Log ...
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How do I earn points?
You can earn points by registering as a member, subscribing to the email newsletter, subscribing to SMS notifications, providing your date of birth, registering a warranty extension, or placing ord...