Jackery Support
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Recent activity by Jackery Support-
Explorer 3000 Pro Basic Information
model_nameJE-3000ABattery Capacity3024Wh Type of Battery UsedLithium NMC Battery Battery Cycle Life (Durability)2000 cycles(After 2000 cycles, the battery capacity can still remain at 70% of its or...
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Explorer 2000 Pro Basic Information
model_nameJE-2000ABattery Capacity2160Wh Type of Battery UsedLithium NMC Battery Battery Cycle Life (Durability)1000 cycles Type of Product Output CurrentPure sine wave Product Dimensions (cm) (W)L...
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Explorer 1500 Pro Basic Information
model_nameJE-1500BBattery Capacity1512Wh Type of Battery UsedLithium NMC Battery Battery Cycle Life (Durability)1000 cycles Type of Product Output CurrentPure sine wave Product Dimensions (cm) (W)L...
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Explorer 1000 Pro Basic Information
model_nameJE-1000BBattery Capacity1002Wh Type of Battery UsedLithium NMC Battery Battery Cycle Life (Durability)1000 cycles Type of Product Output CurrentPure sine wave Product Dimensions (cm) (W)L...
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Explorer 1000 Basic Information
model_nameExplorer 1000EU/Explorer 1000UKBattery Capacity1002Wh Type of Battery UsedLithium-ion battery Battery Cycle Life (Durability)500 cycles Type of Product Output CurrentPure sine wave Produc...
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Explorer 500 Basic Information
model_nameExplorer 500EU/Explorer 500UKBattery Capacity518.4 Wh Type of Battery UsedLithium-ion Battery Battery Cycle Life (Durability)500 cycles Type of Product Output CurrentPure sine wave Produc...
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Explorer 240 Basic Information
model_nameExplorer 240EU/Explorer 240UKBattery Capacity241.9Wh Type of Battery UsedLithium-ion battery Battery Cycle Life (Durability)500 cycles Type of Product Output CurrentPure sine wave Product...
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Unable to charge from the outlet
We sincerely apologise for any inconvenience caused.Please follow these steps:1. Try pressing and holding the DISPLAY button for 10 seconds to reset the unit.2. Always use the original charger supp...
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What are refurbished devices? Is there a warranty?
The item has been checked for proper functionality and superficially cleaned. Please note: This is not a new device; minor scratches or blemishes may be present but do not affect functionality. The...
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What exactly does the warranty cover, and what services are excluded?
Understanding the scope of the warranty helps to avoid misunderstandings.Typically covered (with proper use):– Material and workmanship defects.– Capacity loss of the battery below the specified th...