Jackery Support
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Recent activity by Jackery Support-
Exchange Policy
Exchange(1) As a rule, we do not accept exchanges due to personal reasons of the customer. Please be aware of this in advance.(2) If the product is damaged or non-functional due to an error on our ...
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Can the product be exchanged for a new one within 30 days if there is a defect?
Yes, if the product you purchased has a problem within 30 days (e.g. damage or malfunction upon receipt), we will gladly exchange it for a new one.The exchange is only made for the same model that ...
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How can I return a Jackery product?
Prior authorisation from our company is required for returns of Jackery products.We cannot accept returns without prior authorisation. Please note this.If you wish to make a return, please prepare ...
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Who bears the shipping costs for returns?
The reasons for returns vary, which is why the responsibility for shipping costs also differs:1. For returns due to customer reasons (e.g. if the product features do not meet personal requirements)...
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What to do in case of initial defects or transport damage?
What to do in case of initial defects or transport damage?If the received Jackery product has an initial defect or was damaged during transport, a return can be requested within 30 days from the da...
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What are the conditions for a return?
You can return unused and unopened products within 30 days of receiving the delivery.
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Which items can be returned?
We only accept returns for items purchased under the following conditions:1. Items purchased directly from the official Jackery online shop;2. Items purchased from an authorised Jackery dealer.Item...
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What to do if the packaging is damaged?
What to do if the packaging is damaged?Upon receipt of the package, please be sure to follow these steps:If the outer packaging is damaged: Take photos immediately as evidence and refuse the packag...
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When will it be shipped?
When will it be shipped?The order will be shipped within 3–5 working days after the payment process is completed.Different products may be shipped separately (separate shipments).Please note: Pre-o...
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How long does delivery take?
Orders within Germany are usually delivered by DPD and take 3–7 working days.