Jackery Support

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Articles

Recent activity by Jackery Support Recent activity Votes

  • Unable to charge from the outlet

    1. Explorer 1500 Pro
    2. Troubleshooting

    We sincerely apologise for any inconvenience caused.Please ensure the following when charging your device via AC power:1. Reset the devicePress and hold both the DISPLAY and USB buttons simultaneou...

    • Jackery Support
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes

  • Unable to charge from the outlet

    1. Explorer 1000 Pro
    2. Troubleshooting

    We sincerely apologise for any inconvenience caused.Please ensure the following when charging your device via AC power:1. Reset the devicePress and hold both the DISPLAY and USB buttons simultaneou...

    • Jackery Support
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes

  • Unable to charge from the outlet

    1. Explorer 1000
    2. Troubleshooting

    We sincerely apologise for any inconvenience caused.Please ensure the following:1. Try pressing and holding the DISPLAY button for 10 seconds to reset the unit.2. Use only the original charger supp...

    • Jackery Support
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes

  • Unable to charge from the outlet

    1. Explorer 500
    2. Troubleshooting

    We sincerely apologise for any inconvenience caused.Please follow these steps:1. Try pressing and holding the DISPLAY button for 10 seconds to reset the unit.2. Always use the original charger supp...

    • Jackery Support
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes

  • Unable to charge from the outlet

    1. Explorer 240
    2. Troubleshooting

    We sincerely apologise for any inconvenience caused.Please follow these steps:1. Try pressing and holding the DISPLAY button for 10 seconds to reset the unit.2. Always use the original charger supp...

    • Jackery Support
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes

  • SolarVault 3 BP2500 Basic Information

    1. SolarVault 3 BP2500
    2. Product Information

    ParameterJS3-BP2500A-GYWeight22.85 kg SKU21-0008-000044 Bare weight20.85 kg Dimensions (W × D × H)58.6 × 30.2 × 31.0 cm Bare metal packaging485 × 210 × 230 mm IP RatingIP65 Pollution degreePD3 IP R...

    • Jackery Support
    • Updated
    • 1 follower
    • 0 comments
    • 1 vote

  • SolarVault 3 Pro Max AC Basic Information

    1. SolarVault 3 Pro Max AC
    2. Product Information

    ParameterJS3-2500PMB-GYWeight28.2 kg SKU21-0001-000400 Bare weight25.2 kg Dimensions (W × D × H)59.0 × 34.9 × 35.0 cm Bare metal packaging485 × 248 × 282 mm IP RatingIP65 Pollution degreePD3 IP Rat...

    • Jackery Support
    • Updated
    • 1 follower
    • 0 comments
    • 1 vote

  • SolarVault 3 Pro Max Basic Information

    1. SolarVault 3 Pro Max
    2. Product Information

    ParameterJS3-2500PMA-GYWeight29.5 kg SKU21-0001-000399 Bare weight26.45 kg Dimensions (W × D × H)59.0 × 34.9 × 35.0 cm Bare metal packaging485 × 248 × 282 mm IP RatingIP65 Pollution degreePD3 IP Ra...

    • Jackery Support
    • Updated
    • 1 follower
    • 0 comments
    • 2 votes

  • SolarVault 3 Pro Basic Information

    1. SolarVault 3 Pro
    2. Product Information

    ParameterJS3-2500PA-GYWeight28.8 kg SKU21-0001-000384 Bare weight26.1 kg Dimensions (W × D × H)59.0 × 33.6 × 35.0 cm Bare metal packaging485 × 235 × 282 mm IP RatingIP65 Pollution degreePD3 IP Rati...

    • Jackery Support
    • Updated
    • 1 follower
    • 0 comments
    • -2 votes

  • Navi 2000 Basic Information

    1. Navi 2000
    2. Product Information

    ParameterJAKS-IN1K2-BA2K-GEA2Weight33.45 kg SKU21-0001-000279 Bare weight29.89 kg Dimensions (W × D × H)54.9 × 42.5 × 48.0 cm Bare metal packaging457 × 367 × 350 mm IP RatingIP65 Pollution degreeEx...

    • Jackery Support
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes