We sincerely apologize for the inconvenience caused.
If one of multiple solar panels suddenly stops working without any changes to the connection settings, please connect that panel individually to the power station. Ensure the connection is secure and tight, and provide the following information:
- Order number
- Shipping address
- Solar panel serial number (SN)
- Several photos showing the power station’s display reading “Solar Input: 0” when only that panel is connected.
We are happy to assist you further.
If all solar panels connected to the power station stop working, follow the appropriate procedure below based on your model:
- For **E240, E500, E1000**: First, attempt to charge the power station using the **AC charging cable**.
- For **E1000 Pro, E1500 Pro, E2000 Pro, E3000 Pro, E1000 Plus, E2000 Plus, E500 V2, E1000 V2, E2000 V2, E3000 V2, E100 Plus, E300 Plus, E240 V2, E300 D**: Attempt to charge the power station using the **car charging cable**.
This step helps diagnose potential faults in the power station’s input port.
**Testing Procedure for Multiple Solar Panels:**
1. Connect only one solar panel to the power station at a time.
2. Ensure each connection is secure and reliable.
3. Record the PV input value displayed on the screen for each panel.
Please share your test results with us so we can provide further assistance.
Unable to charge with solar power(no longer)
