Unable to connect to WiFi

If Wi-Fi connection fails, please follow the steps below to troubleshoot.

1. Confirm Bluetooth connection
Ensure that the device is properly connected to your smartphone via Bluetooth.
• During initial setup, Wi-Fi configuration must be completed after establishing the Bluetooth connection.

2. Check your router’s frequency band
This product supports 2.4 GHz only.
• 2.4 GHz → ✓ Supported
• 5 GHz → ✗ Not supported
When configuring Wi-Fi, please select a 2.4 GHz network.

3. Verify your Wi-Fi password
Re-enter your Wi-Fi password carefully to ensure accuracy. Pay close attention to:
• Uppercase and lowercase letters
• Presence or absence of special characters
• Unintended spaces

4. Review your router settings
The following settings may prevent successful connection:
• Certain encryption methods (e.g., WPA3)
• MAC address filtering
• Limits on the number of simultaneously connected devices
• Restrictions on IP address assignment (e.g., DHCP disabled)
Please review these settings and adjust them as needed.

5. Assess your network environment
A weak signal may prevent stable connection. Try:
• Moving closer to the router
• Relocating to an area with fewer physical obstructions
• Connecting to a different Wi-Fi network

6. Wi-Fi networks must be secured
Only password-protected 2.4 GHz networks are supported. Open (unsecured) Wi-Fi networks cannot be used.

7. Retry the connection process
If the above steps do not resolve the issue, please try the following:
Step 1. Reset the device
Press and hold both the Power and USB buttons simultaneously for 5 seconds. The screen will briefly turn off and then relight, displaying the battery level — indicating the reset is complete.
Step 2. Re-pair the device with your smartphone via Bluetooth
Step 3. Use the app to reconfigure Wi-Fi settings

8. Possible internal Wi-Fi module fault
If none of the above steps restore connectivity, the device’s internal Wi-Fi module may be faulty.
Please reply to this email with a detailed description of what you’ve tried and observed. We’re happy to continue supporting you.