WiFi connection has been disconnected

If you experience Wi-Fi disconnection or instability, please follow these troubleshooting steps:

1. Check Wi-Fi signal strength
Weak or unstable signals are commonly caused by:
• Excessive distance between your device and the router (we recommend keeping within 10–15 metres).
• Physical obstructions such as walls or furniture blocking the signal path.
• Router placement in enclosed or poorly ventilated areas (e.g., inside cabinets, corners, or utility boxes), or near other electronic devices.
• Interference from other wireless devices.

We recommend:
• Positioning your router in an open, elevated, and well-ventilated location.
• Ensuring a clear line of sight between your device and the router.

2. Investigate router or network issues
Unstable Wi-Fi may stem from anomalies at the signal source:
• Router overheating, overload, or the need for a restart.
• Too many devices connected simultaneously.
• Network configuration limitations (e.g., outdated encryption methods or channel congestion).

We recommend:
• Restarting your router.
• Disconnecting unused devices.
• Reviewing your router’s settings—particularly encryption type and Wi-Fi channel.

3. Consider your operating environment
Extreme environmental conditions can impair Wi-Fi module performance:
• Temperatures outside the recommended operating range.
• High humidity, condensation, dust, or exposure to water splashes.

We recommend:
• Using your device in a temperate, dry indoor environment.

4. Review device power settings
Portable power stations automatically power down under certain conditions, which may interrupt Wi-Fi connectivity:
• When all outputs are off and no charging input (AC/solar, etc.) is detected for approximately two hours (a built-in power-saving feature).

You can adjust the “Auto Power-Off Time” setting via the app. To maintain continuous Wi-Fi connectivity, we recommend selecting “Never”.

5. If the issue persists
Should none of the above steps resolve the problem, there may be an internal fault with the Wi-Fi module. Please reply to this email with details of your experience—we’ll be happy to assist you further.