WiFi connection has been disconnected

If you experience Wi-Fi disconnection or instability, please follow these troubleshooting steps:

1. Check Wi-Fi signal strength
Weak or unstable signals are commonly caused by:
- Excessive distance between your device and the router (we recommend keeping within 10–15 metres).
- Obstructions such as walls or furniture blocking the signal path.
- Placement of the router in an enclosed or poorly ventilated location (e.g., inside a cabinet, corner, or utility box), or near other electronic devices.
- Interference from other wireless devices.

We recommend:
- Positioning the router in an open, elevated, and well-ventilated area.
- Ensuring a clear line of sight between your device and the router.

2. Investigate router or network issues
Unstable Wi-Fi may stem from anomalies at the signal source:
- Router overheating, overload, or requiring a restart.
- Too many devices connected simultaneously.
- Network configuration limitations (e.g., outdated encryption settings or channel congestion).

We recommend:
- Restarting your router.
- Disconnecting unused devices.
- Reviewing your router’s settings—particularly encryption type and wireless channel.

3. Consider your operating environment
Extreme conditions may impair normal Wi-Fi module operation:
- Temperatures that are excessively high or low.
- High humidity, condensation, dust, or exposure to water splashes.

We recommend using the device in a temperate, dry environment.

4. Check device power settings
Portable power stations automatically shut down under the following condition to conserve energy:
- All outputs are off and no charging input (AC/solar, etc.) is detected for approximately two hours.

You can adjust the “Auto Power-Off Time” setting via the app. To maintain continuous Wi-Fi connectivity, we recommend selecting “Never”.

5. If the issue persists
Should the above steps not resolve the problem, the internal Wi-Fi module may be faulty. Please reply to this email with details of your situation, and we’ll assist you further.