Bluetooth connection interrupted

We sincerely apologise for the inconvenience caused by the disconnection of your Bluetooth connection.
Bluetooth connectivity issues may arise for several reasons:

1. Excessive distance between devices
The recommended maximum distance between the portable power station and your smartphone is 10 metres. Beyond this range, signal stability may deteriorate, leading to Bluetooth disconnection.
If the distance exceeds 10 metres for approximately 5 minutes, the Bluetooth module inside the power station will automatically power down as part of its energy-saving design. When this occurs, the Bluetooth icon on the unit’s display will turn off.
To reactivate Bluetooth, press and hold both the AC and USB buttons on the unit simultaneously. If the Bluetooth icon appears and begins flashing on the display, the unit is ready for reconnection.

2. Closing or minimising the app interface
Once connected via Bluetooth, please keep the app interface open and active on your smartphone screen.
If you close the app, navigate away to another screen, or minimise the app, the Bluetooth connection will disconnect automatically.
There is no need to restart the power station to reconnect. Simply return to the app’s home screen and tap “My Devices” — Bluetooth will reconnect automatically.

3. The portable power station has been powered off
When the unit’s main power is switched off, Bluetooth connectivity is also terminated.
By default, the unit will automatically power down after approximately two hours if all outputs are inactive and no input power (e.g., AC or solar) is detected — this is part of its energy-saving design.
You can adjust this auto-shutdown timer directly via the app.
For stable Bluetooth operation, we recommend setting the auto-shutdown timer to “Never” or extending it as needed.

Please follow these troubleshooting steps:
1. In the app, set “Auto Power-Off Timer” to “Never”
2. Confirm that the Bluetooth icon on the unit’s display is visible and flashing
3. Keep your smartphone within 10 metres of the portable power station