Bluetooth connection interrupted

We sincerely apologise for the inconvenience caused by the disconnection of your Bluetooth connection.
Bluetooth instability may arise from one or more of the following common causes:

1. Excessive distance between devices
The recommended maximum distance between the portable power station and your smartphone is 10 metres. Beyond this range, signal strength may weaken, leading to intermittent or lost Bluetooth connectivity.

If the distance exceeds 10 metres for approximately five minutes, the Bluetooth module inside the portable power station will automatically power down as part of its energy-saving design. When this occurs, the Bluetooth icon on the unit’s display will turn off.

To reactivate Bluetooth, press and hold both the AC and USB buttons on the unit simultaneously. If the Bluetooth icon appears and begins flashing on the display, the unit is ready for reconnection.

2. Closing or navigating away from the app interface
Once connected via Bluetooth, please keep the app interface open and active on your smartphone screen.

If you close the app, return to a previous screen, or switch to another application, the Bluetooth connection will automatically disconnect.

There is no need to restart the portable power station. Simply reopen the app, tap “My Devices” on the home screen, and the Bluetooth connection will resume automatically.

3. Portable power station is powered off
When the portable power station is switched off, Bluetooth connectivity is also terminated.

This unit features an automatic shutdown function: if all outputs are inactive and no input power (e.g., AC or solar) is detected, the unit will power down after approximately two hours, in line with its energy-saving design.

You can adjust this auto-shutdown timer — or disable it entirely — via the app.

For reliable Bluetooth performance, we recommend setting the auto-shutdown timer to “Never” within the app.

Please follow these troubleshooting steps:

1. In the app, set “Auto Power-Off Timer” to “Never”
2. Confirm that the Bluetooth icon on the unit’s display is visible and flashing
3. Keep your smartphone within 10 metres of the portable power station