Bluetooth connection interrupted

Bluetooth disconnection has caused you inconvenience, and we sincerely apologise for this.
Bluetooth connection instability may arise from the following common causes:

1. Excessive distance between devices
The recommended maximum distance between the portable power station and your smartphone is 10 metres.
Beyond 10 metres, the signal may weaken, leading to disconnection.
If the distance remains over 10 metres for approximately five minutes, the Bluetooth module inside the unit will automatically power down as part of its energy-saving design. When this occurs, the Bluetooth icon on the unit’s display will turn off.
To reactivate Bluetooth, press and hold both the AC and USB buttons on the unit simultaneously.
Once the Bluetooth icon appears and begins flashing on the display, the unit is ready for reconnection.

2. Closing or minimising the app interface
After establishing a Bluetooth connection between the portable power station and the app, please keep the app’s main interface open and visible.
If you close the interface, navigate away to another screen, or exit the app entirely, the Bluetooth connection will disconnect automatically.
No need to restart the unit to reconnect. Simply return to the app’s home screen, tap “My Devices”, and the Bluetooth connection will resume automatically.

3. Portable power station powered off
Bluetooth connectivity is also lost when the portable power station itself is switched off.
The unit is designed to power down automatically after approximately two hours if all outputs are inactive and no input power (e.g., AC or solar) is detected.
You can adjust this auto-shutdown timer via the app.
To ensure stable Bluetooth operation, we recommend setting the auto-shutdown timer to “Never” or extending it significantly.

Please follow these troubleshooting steps:
1. In the app, set “Auto Power-Off Timer” to **Never**
2. Confirm that the Bluetooth icon on the unit’s display is lit and flashing
3. Keep your smartphone within 10 metres of the unit