Error code F9

We sincerely apologise for the inconvenience caused. Could you please follow the troubleshooting steps below?

When “F9” error appears while powering a device via USB:
1. Please provide details of the connected device (product name, voltage, current, and power consumption). Ensure the device is compatible with the portable power station’s USB output specifications.
2. Please verify whether the device charges normally using its original cable. Non-original cables may result in charging failure.
3. Disconnect the device from the USB port, then reset the portable power station: simultaneously press and hold the Power and USB buttons for 5 seconds. The screen will briefly turn off and then relight, displaying the remaining battery percentage — this confirms the reset has been completed. Check whether power can be restored and whether the “F9” error is resolved.

When “F9” error appears while powering an appliance via the cigarette lighter socket:
1. Please provide details of the connected appliance (product name, voltage, current, and power consumption). Ensure the appliance is compatible with the portable power station’s cigarette lighter socket output specifications (12 V / 10 A / 120 W).
2. Disconnect the appliance from the cigarette lighter socket, then reset the portable power station: simultaneously press and hold the Power and USB buttons for 5 seconds. The screen will briefly turn off and then relight, displaying the remaining battery percentage — this confirms the reset has been completed. Check whether power can be restored and whether the “F9” error is resolved.