Error code F9

We sincerely apologise for any inconvenience caused. Please follow the troubleshooting steps below.

“F9” error when powering a device via the USB output:
1. Please provide details of your device (product name, voltage, current draw and power consumption). Confirm that your device complies with the portable power station’s USB output specifications.
2. Please verify whether your device charges normally using the original cable. Non-shielded or non-certified cables may prevent charging.
3. After disconnecting the device from the USB output port, reset the portable power station once, then check whether power delivery resumes and whether the “F9” error has been resolved. To reset: press and hold both the Power and USB buttons simultaneously for five seconds. The screen will briefly turn off and then relight, displaying the battery percentage and other status information — this confirms the reset was successful.

“F9” error when powering an appliance via the cigarette lighter socket:
1. Please provide details of your appliance (product name, voltage, current draw and power consumption). Confirm that your appliance complies with the portable power station’s cigarette lighter socket output specifications (12 V / 10 A / 120 W).
2. After disconnecting the appliance from the cigarette lighter socket, reset the portable power station once, then check whether power delivery resumes and whether the “F9” error has been resolved. To reset: press and hold both the Power and USB buttons simultaneously for five seconds. The screen will briefly turn off and then relight, displaying the battery percentage and other status information — this confirms the reset was successful.